Elixir Dorado offers a 30-day return window for products that arrive damaged. To initiate a return, contact our customer service with your order number and evidence of the damage. Customers are responsible for returning the item in its original packaging, and we recommend using a trackable shipping method. Refunds will be processed to the original payment method upon receipt and inspection of the item. Note: Returns are only accepted for damaged items; products without damage or delivery issues are not eligible for return under this policy.
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