FAQs
What is the shipping time and do you ship internationally?
Currently, the product is only available in the USA and will only be shipped to the US territory. All orders within the USA are dispatched with a shipping timeline of 3-7 days from the time they are fulfilled.
Are your products made in the USA?
Elixir Dorado's products are proudly crafted in the USA, utilizing a blend of the highest quality ingredients, sourced both globally and domestically. Our commitment prioritizes sourcing from the USA as a primary step in our production process. Additionally, all our products are manufactured in a facility registered with the FDA, ensuring adherence to stringent quality standards.
What is your return policy?
Elixir Dorado offers a 30-day return window for products that arrive damaged. To initiate a return, contact our customer service with your order number and evidence of the damage. Customers are responsible for returning the item in its original packaging, and we recommend using a trackable shipping method. Refunds will be processed to the original payment method upon receipt and inspection of the item. Note: Returns are only accepted for damaged items; products without damage or delivery issues are not eligible for return under this policy.
How does your subscription work?
Elixir Dorado provides the convenience of subscription services both on our website and via the Amazon Subscribe & Save program. Subscribing through either channel offers you a cost-saving benefit. Subscribing through the Amazon Subscribe & Save program means you're purchasing directly from our Amazon store and managing your subscription through your Amazon account.
If you wish to cancel a subscription made through our website, please contact us at info@elixirdorado.com, and we will promptly assist with the cancellation.
For subscriptions initiated through Amazon, cancellation needs to be done directly through your Amazon account. As we do not have control over Amazon subscriptions, you can find step-by-step instructions for cancellation on the Amazon website under their subscription management section.
Which payment methods do you accept?
We accept all credit and debit cards.